front of house
Working at an All-You-Can-Eat Buffet Comes with Unlimited Craziness
People are extraordinarily dirty-ass eaters at a buffet. They steal food and think that they don't have to tip—even after I clean up the shells and bones they just throw on their tables.
What Will It Take to Make Restaurants Safe for Women Working Front-of-House?
Service jobs are the first work environments that many young women experience—and where they're first taught to endure harassment.
I Lied My Way Into the Upper Echelons of the Restaurant Industry
After my job prospects as a line cook fell through, I started lying my way through interviews for different waitstaff jobs. And even though I landed some jobs, I was a disaster in the dining room.
Getting Paid Fairly as a Chef Is Near-Impossible
There are a lot of weird situations in the service industry where you’re taken advantage of.
Running a Restaurant with My Husband Saved Our Marriage
Running the restaurant together has had a huge effect on our relationship. I think it’s actually made us stronger.
This Is What It's Like to Serve Drinks to Drunk English Tourists
One guy once asked me for a blow job. He asked for a mojito, a gin and tonic, and so on. At the end, like he was ordering another drink, he said: “And a blow job.”
This IHOP Waiter 'Robin Hood' Gave Away $3,000 in Drinks
Fuck Che Guevara and Guy Fawkes. A hundred years from now, we’ll all be wearing T-shirts idolizing this freedom-fighting waiter—and you’d best believe it’ll be glorious.
Life Advice from 'The Bitchy Waiter'
If you've ever worked in a restaurant, you'll relate to The Bitchy Waiter's rants about people who linger too long at their tables and pain-in-the-ass Yelpers.
Secrets from the Guy Who Runs Your Cash Register
Installing a restaurant's computer system might sound dull, but I deal with coked-out managers, train-wreck openings, and idiots who don't understand when to check if the power's on.
It’s Official, No One Really Likes Using iPads to Order in Restaurants
A new report has found that most of us are pretty ambivalent about technology in restaurants, with 37 percent of British adults saying they prefer to eat out in a tech-free environment.
Working in a San Francisco Restaurant Made Me Racist and Sexist
As a restaurant host, I spend considerably less time with our customers than servers do, but even a minute is enough time to get a sense of what kind of diner the person is. And that has made me come to some ugly conclusions
You Don't Need Laws to Figure Out How to Tip Me
I would make more money if there was a mandatory tipping policy, but there's a lot to be said about the benefits of some untaxed income when you’re working in the service industry.
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